Privacy Policy
How we collect, use, and protect your information.
Effective Date: February 3, 2026
Last Updated: February 3, 2026
Catmo Media ("we," "us," or "our") provides digital marketing services for businesses. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
We are committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
1. Information We Collect
Contact Information
When you contact us or request our services, we collect:
- Your name
- Email address
- Phone number (if provided)
- Company name and role
Business Information
When you become a client, we may collect:
- Business goals and marketing objectives
- Advertising account access (with your permission)
- Website analytics data
- Campaign performance data
Website Usage Data
We automatically collect:
- Pages visited on our website
- Device type and browser information
- Referring website
- General location (city/country level)
Payment Information
Payment is processed through secure payment providers. We receive confirmation of payments and transaction records. We do not store your credit card details.
2. How We Use Your Information
Provide Our Services
- Deliver digital marketing services
- Manage and optimize your advertising campaigns
- Provide reporting and analytics
- Communicate about your account and campaigns
Improve Our Services
- Analyse website usage to improve our site
- Develop better marketing strategies
- Enhance client experience
Communicate With You
- Respond to inquiries and support requests
- Send account-related communications
- Notify you of important service updates
We do not send unsolicited marketing emails. You will only hear from us about your account, services, or if you've explicitly opted in to updates.
3. Third-Party Services
We use trusted third-party services to operate our business. These providers may process your data as described below:
| Service | Purpose |
|---|---|
| Google Analytics | Website analytics |
| Vercel | Website hosting |
| Email Provider | Email communications |
| Payment Processor | Invoice and payment handling |
Each provider has their own privacy policy. By using our services, you acknowledge that your data may be processed by these providers.
4. Data Storage and Transfers
Your data is stored on servers operated by our service providers, which may be located outside Canada (including the United States).
When your data is transferred outside Canada, we ensure it receives protection comparable to Canadian standards through:
- Contractual agreements with our providers
- Selecting providers with strong privacy practices
- Using encryption for data in transit
5. Data Retention
Active Client Relationships
While we have an active client relationship, we retain your data to provide services and maintain campaign history.
After Services End
When our engagement ends:
- We retain records as required for legal and accounting purposes (typically 7 years)
- Campaign data is retained per your agreement terms
- You may request deletion of personal data at any time
6. Your Privacy Rights
Under PIPEDA and Canadian privacy law, you have the right to:
Access Your Data
Request a copy of the personal information we hold about you.
Correct Your Data
Ask us to fix inaccurate or incomplete information.
Delete Your Data
Request deletion of your personal information (subject to legal retention requirements).
Withdraw Consent
You can withdraw consent for data processing, though this may affect our ability to provide services.
To exercise any of these rights, contact us through our contact form. We will respond within 30 days.
7. Security Measures
We take reasonable steps to protect your information:
- Encryption: All data transmitted uses HTTPS encryption
- Access Controls: Limited access to client information
- Secure Providers: We use reputable, security-focused service providers
- Payment Security: We never store credit card details
No system is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security.
8. Cookies and Tracking
Our website uses cookies to:
- Ensure the website functions correctly
- Understand how visitors use our site
- Improve user experience
We use analytics cookies to understand website traffic. You can disable cookies in your browser settings, though some features may not work properly.
We do not sell your data to advertisers.
9. Children's Privacy
Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through our website.
The "Last Updated" date at the top shows when this policy was last revised.
11. Contact Us
If you have questions about this Privacy Policy or want to exercise your privacy rights, please use our contact form.
Company: Catmo Media
Location: Calgary, Alberta, Canada
Website: catmomedia.ca
For complaints about our privacy practices, you may also contact the Office of the Privacy Commissioner of Canada.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.