Terms of Service

Effective Date: February 3, 2026
Last Updated: February 3, 2026

Welcome to Catmo Media. These Terms of Service ("Terms") govern your use of our website and digital marketing services. By using our services, you agree to these Terms. Please read them carefully.

1. About Our Services

Catmo Media provides digital marketing services including:

• Paid media management (Google Ads, Meta Ads, LinkedIn, etc.)
• Marketing strategy and consultancy
• Content marketing and creation
• Email marketing
• Social media marketing
• Branding and messaging
• AI implementation and workflow automation

Important: While we work to deliver measurable results, marketing outcomes depend on many factors including market conditions, competition, and product-market fit. We do not guarantee specific results, revenue increases, or return on investment.

2. Client Engagements

Proposals and Agreements

Before beginning work, we provide a proposal outlining scope, deliverables, timeline, and pricing. Work begins only after you accept the proposal and any required payment is received.

Your Responsibilities

As a client, you agree to:

• Provide accurate business information
• Grant necessary access to advertising accounts and platforms
• Respond to requests for feedback and approvals in a timely manner
• Pay invoices according to agreed terms
• Maintain ownership and control of your advertising accounts

Our Responsibilities

We agree to:

• Deliver services as described in our agreement
• Maintain transparency about campaign performance
• Communicate regularly about strategy and results
• Protect your confidential business information
• Operate with professional standards and integrity

3. Payments and Billing

Payment Terms

• Prices are in Canadian Dollars (CAD) unless otherwise stated
• Payment terms are specified in your proposal or agreement
• We accept payment via bank transfer or credit card
• Late payments may result in service suspension

Advertising Spend

Advertising spend (media budget) is separate from our management fees. You are responsible for paying ad platforms directly or providing funds for us to manage on your behalf, as agreed.

Refunds

Due to the nature of services, work completed is generally non-refundable. If you're unsatisfied, contact us to discuss resolution options.

4. Intellectual Property

Your Content and Data

You retain ownership of your business data, brand assets, and advertising accounts. We do not claim ownership of your materials.

Work Product

Upon full payment, you own the deliverables we create for you (ad copy, landing pages, strategy documents, etc.) for your business use.

Our Methods and Tools

Our processes, methodologies, frameworks, and internal tools remain our property. You receive the benefit of these through our services but not ownership or license to replicate them.

5. Confidentiality

Both parties agree to keep confidential information private, including:

• Business strategies and plans
• Performance data and analytics
• Pricing and financial information
• Proprietary methods and processes

We may use general, anonymised case studies or results with your permission.

6. Account Access and Security

When you grant us access to your advertising accounts:

• You retain ownership and administrative control
• We use access only for agreed services
• We follow platform-specific best practices
• Access can be revoked by you at any time

You are responsible for maintaining secure login credentials for your accounts.

7. Limitation of Liability

To the maximum extent permitted by law:

• Services are provided "as is" without guarantees of specific outcomes
• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to fees paid in the previous 12 months
• We are not responsible for platform changes, policy updates, or third-party service disruptions

This does not limit any rights you have under Canadian consumer protection laws that cannot be waived.

8. Termination

You Can End Services

You may terminate our engagement with written notice as specified in your agreement (typically 30 days). You are responsible for payment for work completed through the termination date.

We Can End Services

We may terminate services if you:

• Fail to pay invoices
• Violate these Terms
• Engage in unethical business practices
• Make our work unreasonably difficult to perform

After Termination

Upon termination, we will:

• Complete orderly handover of accounts and assets
• Provide final reporting and documentation
• Remove our access from your accounts

9. Disputes and Governing Law

These Terms are governed by the laws of Alberta, Canada, and the federal laws of Canada applicable therein.

Any disputes will be resolved in the courts of Alberta. You agree to submit to the jurisdiction of those courts.

Before initiating any formal dispute, please contact us through our contact form. We prefer to resolve issues directly and fairly.

10. Website Use

When using our website, you agree not to:

• Attempt to access restricted areas
• Use automated tools to scrape content
• Submit false information through forms
• Engage in any activity that disrupts the website

11. Changes to These Terms

We may update these Terms from time to time. If we make significant changes, we will notify you by email or through our website.

Your continued use of our services after changes take effect means you accept the updated Terms.

12. Contact Us

Questions about these Terms? Use our contact form.

Company: Catmo Media
Location: Calgary, Alberta, Canada
Website: catmomedia.ca

By using our website and services, you acknowledge that you have read, understood, and agree to these Terms of Service.